Aisera

What is Aisera

Aisera is an enterprise Agentic AI platform that unifies AI Copilot, Agent Assist, AI Voice Bot, and AIOps to automate service and operations. It combines AI Search, autonomous AI Agents, and Dynamic Action Flows with AI Agent Orchestration and an enterprise-grade LLM layer. Teams use it to resolve requests, deflect tickets, and summarize conversations while accelerating workflows across IT, customer service, HR, and finance. With a visual AI Workflow Builder and Gen AI Summarization, Aisera helps improve productivity, reduce costs, and speed issue resolution at scale.

Main Features of Aisera

• AI Copilot for employees and agents: Context-aware assistance that drafts responses, surfaces knowledge, and completes tasks across tools.
• Agent Assist: Real-time recommended replies, next-best actions, and auto-summarization to shorten handle time and boost CSAT.
• AI Voice Bot: Natural language IVR and conversational voice automation for call centers and service desks.
• AIOps automation: Noise reduction, incident correlation, and proactive remediation to stabilize services and reduce MTTR.
• AI Search: Federated, intent-aware search over knowledge bases, tickets, and docs to improve self-service.
• AI Agents: Task-oriented agents that execute workflows, update records, and fulfill requests autonomously.
• Dynamic Action Flows: Low-code flows that connect triggers, conditions, and actions for end-to-end automation.
• AI Agent Orchestration: Coordinate multiple agents and hand off to humans with guardrails and policies.
• Enterprise LLM: Governance, grounding, and retrieval-augmented generation for reliable responses.
• AI Workflow Builder: Visual designer to map processes, integrate systems, and test automations.
• Gen AI Summarization: Conversation, ticket, and incident summaries that keep records concise and consistent.
• Security and compliance: Role-based access, auditing, and enterprise controls for regulated environments.

Who Can Use Aisera

Aisera is built for enterprises across IT, customer support, HR, finance, and operations. IT service desks use it to automate requests, password resets, and incident workflows. Customer service teams deploy chat and voice bots for self-service and agent augmentation. HR and finance teams streamline policy questions and approvals. SRE/DevOps leverage AIOps for alert triage, incident correlation, and automated remediation. Leaders adopt it to improve productivity, reduce ticket volume, and accelerate resolution times.

How to Use Aisera

1. Define goals and KPIs such as ticket deflection, first contact resolution, or MTTR reduction.
2. Connect systems (ITSM, CRM, knowledge bases, collaboration and call center platforms).
3. Ingest and index knowledge; configure AI Search with governance and grounding.
4. Design AI Agents and Dynamic Action Flows in the AI Workflow Builder.
5. Set up AI Agent Orchestration with policies, guardrails, and human handoffs.
6. Pilot with a subset of use cases; test responses, summarization, and analytics.
7. Deploy across web, mobile, chat, email, and voice; enable Agent Assist in consoles.
8. Monitor performance, refine prompts and flows, and expand to additional use cases.

Aisera Use Cases

Organizations use Aisera to power employee self-service portals, automate help desk requests, and augment contact center agents with real-time guidance. Retail brands handle order status, returns, and product Q&A via chat and voice bots. Financial services automate KYC FAQs, card replacement, and dispute flows while maintaining auditability. Healthcare providers route appointments and benefits questions with HIPAA-friendly workflows. In operations, AIOps correlates alerts, predicts incidents, and triggers remediation playbooks to improve uptime.

Aisera Pricing

Aisera typically offers tailored, quote-based pricing for enterprises. Packages are aligned to use cases (AI Copilot, Agent Assist, Voice Bot, AIOps), volume, and required integrations, with options to start with a pilot or phased rollout. Contact the vendor for a customized proposal and deployment scope.

Pros and Cons of Aisera

FAQs about Aisera

• What problems does Aisera solve?

  It automates service requests, improves self-service, augments agents, and reduces operational noise and incident resolution time.

• Does Aisera support both chat and voice?

  Yes. It offers conversational chat experiences and an AI Voice Bot for call routing, authentication, and task completion.

• Can Aisera integrate with existing ITSM and CRM tools?

  It connects to common ITSM, CRM, knowledge, and collaboration platforms to read data, execute actions, and update records.

• How does Aisera ensure reliable answers?

  An enterprise LLM layer with grounding, retrieval, and policies reduces hallucinations and enforces response quality.

• Is it suitable for regulated industries?

  Yes. It provides enterprise security features and governance to support compliance-driven deployments.