Moveworks
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Tool Introduction:Multilingual AI for employees: resolve requests, automate tasks, speed work
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Inclusion Date:Oct 28, 2025
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Tool Information
What is Moveworks AI
Moveworks AI is an employee experience platform that applies conversational AI and workflow automation to resolve workplace issues across IT, HR, and business operations. Its multilingual chatbot delivers instant self-service in more than 100 languages, guiding employees to solutions, completing tasks, and escalating when needed. By unifying knowledge search, ticketing, and orchestration, Moveworks reduces resolution times, prevents problems with proactive communications, and helps teams prioritize what to fix next while building reusable AI agents that accelerate enterprise productivity.
Moveworks AI Main Features
- Multilingual conversational AI: Understands natural language in 100+ languages to provide instant, context-aware help across global teams.
- Autonomous resolution and task automation: Completes common requests like access changes, password resets, approvals, and software provisioning with minimal human intervention.
- Unified knowledge search and answers: Surfaces curated knowledge and generates concise, source-backed answers to reduce ticket volume.
- Cross-system orchestration: Connects to service desk, HR, identity, and collaboration tools to streamline end-to-end workflows.
- Proactive communications: Targets change announcements, outage notices, and policy updates to the right employees and measures impact.
- AI agent builder: Allows teams to create domain-specific skills and reusable automations tailored to their processes.
- Analytics and insights: Tracks deflection, time to resolution, top intents, and bottlenecks to guide continuous improvement.
- Security and governance: Enterprise-grade controls with SSO, role-based access, and data privacy safeguards.
Moveworks AI Suitable Users
Moveworks AI fits enterprise organizations seeking to modernize the employee experience and scale support. It is ideal for IT service desks, HR operations, facilities and workplace teams, finance shared services, and digital transformation leaders who need multilingual self-service, ticket deflection, and reliable workflow automation across complex systems.
Moveworks AI Steps to Use
- Define goals and top use cases (e.g., access requests, onboarding, knowledge answers).
- Connect core systems such as service desk, HRIS, identity, and collaboration platforms.
- Ingest knowledge bases and FAQs; configure content sources and access controls.
- Map intents and set up automations or AI agents for high-volume requests.
- Deploy the chatbot in preferred channels (e.g., enterprise chat or web) and pilot with a group.
- Monitor analytics, refine prompts and skills, and expand coverage to new workflows.
- Use proactive communications to prevent issues and keep employees informed.
Moveworks AI Industry Use Cases
A global tech company reduces mean time to resolution by automating software access and password resets at scale. A healthcare provider delivers 24/7 multilingual support for policy, benefits, and IT issues, ensuring staff can focus on patient care. A manufacturing firm accelerates onboarding by orchestrating device provisioning, app access, and training reminders. A financial services organization uses targeted outage alerts and change notices to minimize disruption and support compliance.
Moveworks AI Pricing Model
Moveworks AI is typically offered via an enterprise subscription with quote-based pricing that reflects scope, connectors, and user volume. Organizations can request a demo and work with the vendor to define use cases, deployment approach, and commercial terms. Public free tiers are not commonly advertised for this enterprise-focused platform.
Moveworks AI Pros and Cons
Pros:
- Instant, multilingual support that scales globally.
- High ticket deflection through autonomous resolution and task automation.
- Consolidated knowledge search and concise, cited answers.
- Cross-system orchestration improves end-to-end workflows.
- Proactive communications help prevent incidents and change friction.
- Actionable analytics to prioritize fixes and measure ROI.
- AI agent builder enables reusable, domain-specific skills.
Cons:
- Requires careful integration with enterprise systems and permissions.
- Quality of outcomes depends on knowledge hygiene and process design.
- Change management needed to drive adoption across channels.
- Best suited to mid-to-large enterprises; may be heavy for small teams.
- Data governance and compliance must be planned for regulated industries.
Moveworks AI FAQs
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What problems does Moveworks AI solve?
It resolves common IT and HR requests, surfaces accurate knowledge, automates approvals and access, and proactively communicates changes to reduce downtime and ticket volume.
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Does Moveworks AI replace service desk agents?
No. It handles repetitive tasks and triage so agents can focus on complex issues, with seamless handoff when human support is required.
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How does multilingual support work?
The conversational AI understands and responds in more than 100 languages, enabling consistent employee self-service across regions.
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Can it integrate with our existing tools?
Yes. Moveworks connects with enterprise systems across service management, HR, identity, and collaboration to orchestrate end-to-end workflows.
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What metrics can we track?
Organizations typically monitor deflection rate, time to resolution, intent coverage, adoption, and the impact of proactive communications.