TrueAccord

What is TrueAccord AI

TrueAccord AI is a digital debt recovery and collections platform that blends machine learning with a respectful, self-serve consumer experience. It supports first-party and third-party collections from day-one past due through charge-off. Powered by HeartBeat, its patented ML engine, the platform continuously tests, learns, and optimizes outreach to improve engagement and liquidation. By delivering compliant, personalized messages and flexible payment options, TrueAccord helps creditors recover faster while preserving customer relationships and reducing operational overhead.

TrueAccord AI Main Features

• HeartBeat ML optimization: Patented machine learning dynamically tunes outreach timing, channel, and content to maximize engagement and resolution.
• Omnichannel digital outreach: Reach consumers via email, SMS, and web experiences with compliant cadence, preferences, and consent management.
• Self-serve payments: Consumers can choose plans, settlements, or one-time payments, adjust dates, and set up reminders without agent friction.
• Compliance-first workflows: Guardrails aligned with FDCPA, Reg F, and TCPA consent help teams operate safely at scale.
• Segmentation and personalization: Data-driven strategies tailor tones, offers, and journeys by risk, age, and behavior.
• Early- to late-stage coverage: Manage day-one delinquency, pre-charge-off, and post-charge-off recovery in one platform.
• Analytics and reporting: Dashboards track liquidation, engagement, promise-to-pay, disputes, and operational KPIs.
• APIs and secure file exchange: Integrate portfolios, payment outcomes, and events with existing CRMs, LOS/LMS, and data lakes.
• Dispute and hardship handling: Digital flows capture disputes and hardship requests with audit trails and routing.
• Scalable automation: Reduce manual dialer activity and agent load while maintaining consistent consumer experiences.

Who Should Use TrueAccord AI

TrueAccord AI suits lenders, banks, credit card issuers, BNPL and fintech providers, telecom and utilities, e-commerce and marketplaces, healthcare billers, and debt buyers seeking consumer-friendly, digital-first collections. It is ideal for high-volume B2C portfolios that benefit from personalized outreach, self-service payments, and compliance-focused automation across early and late-stage recovery.

How to Use TrueAccord AI

1. Define goals and scope: Align on stages (early, pre-charge-off, charge-off), success metrics, and compliance requirements.
2. Onboard securely: Set up data transfer via API or secure file, and configure auth, roles, and audit settings.
3. Import accounts: Provide portfolio files with balances, contact preferences, statuses, and prior activity.
4. Configure strategies: Apply guardrails, tone libraries, offer rules, and brand requirements.
5. Go live with HeartBeat: Launch ML-driven outreach across digital channels with real-time learning.
6. Enable self-serve: Offer payment plans, settlements, and reminders in a consumer portal.
7. Monitor and optimize: Use dashboards to review liquidation, engagement, disputes, and iterate policies.
8. Sync outcomes: Feed payments, promises, and status changes back to core systems for reconciliation.

TrueAccord AI Industry Use Cases

A fintech lender uses TrueAccord AI to reduce roll rates in early delinquency with personalized digital reminders and flexible plans. A telecom provider deploys omnichannel outreach to improve right-party engagement and streamline dispute handling post-charge-off. An e-commerce marketplace applies data-driven segmentation to present tailored settlement offers, increasing liquidation while protecting brand reputation.

TrueAccord AI Pricing

TrueAccord AI typically offers customized, enterprise pricing based on portfolio characteristics, engagement scope, and integration needs. For details on commercial terms and available service models, prospective clients should contact the vendor’s sales team. Due to regulatory and compliance considerations, traditional “free trials” are uncommon in the collections space.

TrueAccord AI Pros and Cons

TrueAccord AI FAQs

• Question 1: How does HeartBeat improve recovery?

  HeartBeat tests timing, channel, and content across cohorts, learns from responses, and adjusts outreach and offers to lift engagement and resolution over time.

• Question 2: Which channels does TrueAccord AI use?

  It focuses on compliant digital channels such as email, SMS, and web-based experiences, guided by consumer preferences and consent.

• Question 3: Is it compliant with FDCPA and Reg F?

  The platform is designed with compliance guardrails that support FDCPA and Reg F-aligned workflows, including frequency controls and documented consent.

• Question 4: Can consumers set up payment plans themselves?

  Yes. A self-serve portal lets consumers choose plans, settlements, and reminders, and update payment details without speaking to an agent.

• Question 5: How do we measure success?

  Use dashboards to track liquidation rate, engagement, promises kept, dispute resolution, and roll-rate improvements, then iterate strategy accordingly.