Teloz

What is Teloz AI

Teloz AI is a cloud-based contact center platform that unifies voice, messaging, email, and video into one omnichannel workspace. Powered by AI for smart routing, virtual agents, and real-time analytics, it helps teams resolve issues faster and deliver consistent customer experiences across channels. Companies use Teloz to centralize communications, automate routine tasks, and scale support with enterprise-grade reliability, while connecting to existing CRMs and business apps through flexible APIs. Supervisors gain visibility with dashboards, quality tools, and historical reports.

Main Features of Teloz AI

• Omnichannel contact center: Manage phone, SMS, chat, email, and video in a single agent desktop with conversation continuity and unified history.
• AI-driven routing and assist: Intent detection, skills-based routing, and agent assistance provide suggested replies, knowledge surfacing, and sentiment cues.
• Virtual agents and IVR: Build conversational bots and self-service flows to deflect routine queries and streamline call/menu navigation.
• Workflow automation: Trigger actions, notifications, and follow-ups across channels to reduce manual work and speed resolution.
• Analytics and reporting: Real-time dashboards and historical reports track SLAs, handle time, queue health, and customer satisfaction trends.
• Quality and workforce tools: Monitor interactions, score quality, and optimize staffing for remote or hybrid teams.
• Outbound campaigns: Run compliant voice and messaging outreach with list management and performance tracking.
• APIs and integrations: Connect to popular CRMs, help desks, e-commerce platforms, and internal systems via APIs and webhooks.
• Security and reliability: Encryption in transit and at rest, role-based access controls, and high-availability cloud infrastructure.

Who Can Use Teloz AI

Teloz AI suits businesses of all sizes that need a modern cloud contact center. Customer support teams centralize queries from phone, chat, and email. Sales and customer success manage proactive outreach and follow-ups. IT service desks handle tickets faster with automated routing. Industries like retail and e-commerce, fintech, logistics, healthcare, and travel benefit from omnichannel engagement, scalable capacity, and consistent service quality across distributed teams.

How to Use Teloz AI

1. Sign up and select the channels you want to enable (voice, SMS, chat, email, video).
2. Add teams, set roles and permissions, and define business hours and SLAs.
3. Connect your CRM or help desk and sync customer records and tickets.
4. Configure queues and AI/skills-based routing to match customers with the right agents.
5. Design IVR and chatbot flows to automate common inquiries and hand off to agents when needed.
6. Customize the agent workspace, canned responses, and knowledge suggestions.
7. Launch, then monitor live dashboards for volume, wait times, and service levels.
8. Iterate using analytics and quality reviews to refine scripts, workflows, and staffing.

Teloz AI Use Cases

Retail and e-commerce route order, return, and delivery questions across chat, SMS, and phone with unified context. Financial services provide secure, compliant customer support and proactive alerts. Healthcare organizations send appointment reminders and handle patient queries with voice and messaging. SaaS companies manage onboarding, in-app chat, and renewals. Logistics and travel teams coordinate time-sensitive updates and resolve disruptions through an integrated omnichannel hub.

Teloz AI Pricing

Teloz AI typically offers flexible, scalable pricing that varies by number of users, enabled channels, and usage, with options to add advanced features. Businesses can request a tailored quote or demo to determine the best fit for their requirements.

Pros and Cons of Teloz AI

FAQs about Teloz AI

• What channels does Teloz AI support?

  It supports voice calls, SMS, chat, email, and video, enabling seamless omnichannel conversations. Availability can vary by region and configuration.

• Can Teloz AI integrate with my CRM or help desk?

  Yes. It offers APIs and prebuilt connectors to integrate with popular CRMs, ticketing systems, and internal tools for synchronized records and workflows.

• Is Teloz AI suitable for small businesses?

  Yes. It scales from small teams to enterprise deployments, allowing you to start with core channels and add features as you grow.

• How does Teloz AI use AI to improve service?

  AI powers intent-based routing, agent assist suggestions, sentiment cues, and virtual agents that automate routine inquiries and speed resolution.

• How does Teloz AI handle security?

  It uses industry-standard encryption, access controls, and audit capabilities, and supports compliance-focused workflows. Check vendor documentation for specific certifications.