JustCall

What is JustCall AI

JustCall AI is a business communication platform that unifies an AI-powered phone system and SMS to help teams scale sales and support. It delivers AI Voice Agents for autonomous call handling, conversation intelligence for transcripts, summaries, sentiment, and action items, plus real-time agent assist. With deep CRM integrations and workflow automation, it captures every interaction, auto-logs notes and outcomes, and triggers follow-ups. Companies use it to grow pipeline, qualify leads faster, and provide responsive, customer-centric support across voice and messaging.

JustCall AI Key Features

• AI Voice Agents: Natural language bots handle inbound/outbound calls, answer FAQs, qualify leads, schedule appointments, and route complex issues to humans.
• Conversation Intelligence: Automatic call transcription, call summaries, sentiment and keyword detection, topics, action items, and QA scorecards for coaching.
• Real-time Agent Assist: Live prompts, suggested replies, and next-best actions to reduce handle time and improve first-contact resolution.
• Auto-Logging to CRM: Sync contacts, notes, dispositions, and outcomes; update fields and create tasks in connected CRMs and help desks.
• SMS and Text Automation: Two-way texting, templates, campaigns, and follow-up sequences for timely customer communication.
• Call Management: IVR, smart routing, warm/cold transfers, voicemail, recordings, live monitoring, whisper/barge for team supervision.
• Analytics and Dashboards: Performance metrics for teams and agents, outcome tracking, and trend analysis to optimize playbooks.
• Integrations and Extensibility: Connect with popular tools such as Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Slack, and Zapier.
• Compliance Controls: Tools to manage recordings, consent, and do-not-contact lists to support regulatory and brand requirements.

Who Should Use JustCall AI

Ideal for sales development teams, account executives, customer support and success teams, call centers, and service operations that rely on phone and SMS. It suits startups, SMBs, and mid-market organizations looking to streamline outreach, accelerate lead qualification, standardize coaching, and deliver fast, customer-centric support with reliable AI phone system capabilities.

How to Use JustCall AI

1. Sign up and set up your workspace; provision business phone numbers for your regions.
2. Connect your CRM/help desk to enable auto-logging, contact sync, and workflow triggers.
3. Configure IVR, queues, business hours, and routing rules for sales and support lines.
4. Create AI Voice Agents: define intents, knowledge, escalation paths, and guardrails.
5. Enable conversation intelligence to capture transcripts, summaries, action items, and scorecards.
6. Set up SMS templates and campaigns for confirmations, reminders, and follow-ups.
7. Launch calling and texting; monitor live dashboards and coach with real-time assist.
8. Iterate on scripts and automations based on analytics, outcomes, and QA insights.

JustCall AI Industry Use Cases

Sales teams at B2B SaaS firms use AI Voice Agents to pre-qualify inbound leads after hours and route high-intent prospects to reps. E-commerce support teams deflect routine “where is my order” calls with bots, while agents get AI summaries and action items for escalations. Clinics and healthcare providers automate appointment reminders and rescheduling by SMS. Real estate and financial services teams use conversation intelligence to coach agents, improve compliance, and standardize follow-up.

JustCall AI Pricing

JustCall AI is typically offered on a subscription, per-user model, with telephony usage (minutes/SMS) billed separately. Advanced AI capabilities and higher-volume features are often available on upper tiers or as add-ons. Free trials or guided demos are commonly provided to help teams evaluate fit before rollout.

JustCall AI Pros and Cons

JustCall AI FAQs

• How do AI Voice Agents differ from a traditional IVR?

  AI Voice Agents understand natural language, handle multi-turn conversations, and can qualify, resolve, or escalate requests, while IVR relies on fixed menus and keypad inputs.

• Which CRMs and tools does JustCall AI integrate with?

  It integrates with popular platforms such as Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Slack, and automation via Zapier.

• Can it analyze existing call recordings?

  Yes, conversation intelligence can process supported recordings to generate transcripts, summaries, and insights for coaching and QA.

• Will AI replace human agents?

  AI Voice Agents handle routine, high-volume tasks and route complex issues to humans. Most teams use a hybrid model to improve speed and customer experience.

• Does it support number porting and global numbers?

  You can provision business numbers in many regions and, where available, port existing numbers or forward calls to JustCall AI.