Convoso

What is Convoso AI

Convoso AI is an AI-powered outbound call center platform and dialer built to increase contact rates and drive revenue for performance-focused teams. It combines multimode dialing with intelligent call routing, campaign management, caller ID reputation management, and automation to streamline high-volume outreach. With omnichannel capabilities, compliance controls, and comprehensive reporting, Convoso AI helps sales, lead generation, and collections operations connect with more prospects faster while maintaining quality and control. Teams gain real-time visibility to optimize pacing, staffing, and outcomes.

Convoso AI Main Features

• Multimode Dialing: Switch between predictive, power, and preview dialing to balance speed, control, and agent productivity.
• Intelligent Call Routing: Skills-based and rules-driven routing connect the right lead with the right agent to improve conversion odds.
• Campaign Management: Build and manage multiple outbound campaigns with tailored cadences, scripts, dispositions, and schedules.
• Caller ID Reputation Management: Monitor, rotate, and manage numbers to protect reputation and improve answer rates, including local presence strategies.
• AI & Automation: Automate workflows such as dialing logic, call outcomes, voicemail detection, and follow-up tasks to reduce manual steps.
• Omnichannel Outreach: Coordinate calls with SMS and email to engage prospects on preferred channels and lift overall contact rates.
• Compliance Tools: Support for DNC management, consent capture, call recording controls, and audit trails to help meet regulatory requirements.
• Reporting & Analytics: Real-time dashboards and historical reports surface KPIs like connect rate, agent utilization, and campaign ROI.
• Lead & List Management: Import, segment, and recycle leads with rules for pacing, redialing, and priority to maximize list performance.
• Integrations & APIs: Connect with CRMs and data sources to sync leads, outcomes, and attribution across your stack.

Who Should Use Convoso AI

Convoso AI suits high-velocity outbound teams that depend on contact rate and conversion: telesales and inside sales, lead generation and performance marketing, appointment setting, fundraising, collections, and BPOs. It is also a strong fit for industries such as insurance, financial services, home services, education, and energy where scalable, compliant outreach and clear reporting are essential.

How to Use Convoso AI

1. Define goals and KPIs for your outbound programs (connect rate, conversion, CPA, or revenue per agent).
2. Import or sync lead lists from your CRM and segment by priority, source, or vertical.
3. Configure dialing mode, pacing, and redial rules for each campaign.
4. Set up call routing, agent skills, scripts, and dispositions to standardize workflows.
5. Enable caller ID reputation features and assign numbers with local presence where appropriate.
6. Apply compliance settings, including consent, DNC, recording, and time-of-day restrictions.
7. Integrate SMS/email steps to create an omnichannel sequence that complements calls.
8. Launch campaigns and monitor real-time dashboards for connects, talk time, and agent utilization.
9. Coach with call recordings and adjust pacing, lists, and scripts based on performance data.
10. Iterate using reports to refine targeting, staffing, and cadences for sustained lift.

Convoso AI Industry Use Cases

Insurance agencies boost first-contact rates on fresh leads using predictive dialing and local presence; home services and solar teams increase booked appointments by blending calls with SMS reminders; financial services and collections improve compliance and agent efficiency with consent workflows, recording controls, and granular reporting; education and training providers nurture inquiries with automated cadences across phone, SMS, and email to maximize enrollment.

Convoso AI Pricing

Convoso AI is typically offered via tailored, quote-based pricing that varies by seat count, feature package, and usage (such as telephony and messaging). Organizations can request a product demo and work with the vendor to scope the right configuration. Optional onboarding, support, and integration services may be available depending on needs.

Convoso AI Pros and Cons

Convoso AI FAQs

• Does Convoso AI support predictive dialing?

  Yes. It offers multimode dialing, including predictive, power, and preview modes to align with campaign goals and compliance needs.

• How does caller ID reputation management help?

  It monitors and manages numbers, enabling strategies like local presence and number rotation to reduce spam labeling and improve answer rates.

• Can I run omnichannel campaigns?

  Convoso AI supports coordinating calls with SMS and email so teams can design sequences that lift engagement and conversions.

• What compliance features are available?

  Tools for DNC management, consent handling, recording controls, and audit logs help teams align with regulatory and internal policies.

• Does it integrate with my CRM?

  Yes. Integrations and APIs allow syncing leads, outcomes, and attribution data so you can maintain a single source of truth.