Tidio

What is Tidio AI

Tidio AI is an AI-driven customer service platform designed to convert more leads, deliver faster support, and boost revenue. It combines an AI Customer Service Chatbot (Lyro AI Agent), Live Chat, a collaborative Help Desk, and visual Flows to automate routine questions and streamline handoffs to human agents. By unifying automation and real-time conversations across multiple channels, Tidio AI helps teams resolve issues quicker, qualify prospects, and maintain consistent, personalized experiences throughout the customer journey.

Tidio AI Main Features

• Lyro AI Agent: Automates FAQs, lead qualification, and preliminary triage, with seamless escalation to human agents when needed.
• Live Chat: Real-time messaging to engage visitors, recover carts, and resolve urgent issues without switching tools.
• Help Desk: Shared inbox, assignments, and prioritization to manage tickets and conversations in one place.
• Flows Automation: Visual, no-code workflows to route inquiries, collect data, and trigger messages based on user behavior.
• Omnichannel Support: Centralized handling of customer interactions across web chat and other supported channels.
• Analytics & Insights: Track response times, resolution rates, and bot performance to optimize operations.
• Human Handoff: Clear rules to pass complex cases to agents with conversation context preserved.
• Personalization: Use context and conversation history to tailor responses and improve satisfaction.

Who Should Use Tidio AI

Tidio AI suits growing ecommerce stores, SaaS companies, and service businesses that need scalable, always-on customer support. It benefits support teams reducing repetitive workload, sales teams qualifying and nurturing leads, and founders or small teams who want enterprise-grade automation without heavy setup. Agencies and customer experience teams can use it to standardize workflows and consolidate tools.

How to Use Tidio AI

1. Sign up and connect your website or storefront to add the chat widget.
2. Configure the Lyro AI Agent to handle common questions and define escalation rules.
3. Build Flows with the visual editor to automate routing, lead capture, and follow-ups.
4. Set up the Help Desk inbox, create teams or departments, and assign SLAs or priorities.
5. Customize the Live Chat appearance, availability, and proactive greetings.
6. Integrate key business tools as needed and enable notifications for agents.
7. Launch on your site, monitor conversations, and refine bot intents and flows based on real chats.
8. Review analytics to optimize response times, deflection rates, and conversion performance.

Tidio AI Industry Use Cases

Ecommerce brands use Tidio AI to answer product and shipping questions, recover abandoned carts, and provide instant order status, reducing wait times during peak seasons. B2B SaaS teams qualify prospects with the Lyro AI Agent, route high-intent leads to sales, and deflect repetitive support tickets. Service providers automate appointment requests and FAQs, while agents handle complex scenarios via Live Chat and the Help Desk.

Tidio AI Pricing

Tidio AI typically offers a tiered pricing model with a free plan for basic usage and paid plans that expand features, automation capacity, and agent seats. Trials or limited free tiers are commonly available so teams can test Live Chat, Flows, and AI capabilities before upgrading based on volume and team size.

Tidio AI Pros and Cons

Tidio AI FAQs

• What is the Lyro AI Agent?

  Lyro is Tidio’s AI Customer Service Chatbot that automates common questions, qualifies leads, and hands complex issues to human agents with full context.

• Can Tidio AI hand off chats to a human?

  Yes. You can define rules so the bot escalates to agents based on intent, confidence, or keywords, ensuring a smooth transition.

• Do I need to code to build automations?

  No. The visual Flows builder lets you create routing and responses without code, while advanced teams can add more granular logic.

• Which channels does Tidio AI support?

  It primarily supports web chat and can manage interactions across compatible channels within a unified inbox, depending on plan and setup.

• How do I measure success?

  Use analytics to track response time, resolution rate, bot deflection, and conversions, then refine intents and flows to improve outcomes.