Smith ai

What is Smith ai

Smith ai (Smith.ai) is a 24/7 customer engagement platform that blends AI automation with North America-based live agents. It offers virtual receptionist services in AI-first or human-first modes, outbound and inbound outreach for sales, service, and support, and AI-powered web chat, SMS, and social messaging. By qualifying leads, scheduling appointments, answering FAQs, and routing conversations across channels, it helps businesses capture and convert more opportunities, manage client interactions at scale, and streamline operations without expanding headcount.

Smith ai Key Features

• Virtual Receptionists: Answer, screen, and route calls with AI-first or human-first workflows; support warm transfers, voicemail, and after-hours coverage.
• AI Web Chat & Messaging: Chatbots handle FAQs and intake, escalating to live agents via web chat, SMS, or social messaging when needed.
• Outreach Campaigns: Structured outbound calls and messages for sales, service follow-ups, renewals, and support re-engagement.
• Lead Qualification & Intake: Custom scripts gather key details, score leads, and book consultations or service appointments.
• Scheduling & Calendar Management: Appointment setting and rescheduling on your preferred calendars with confirmation messages.
• CRM & App Integrations: Connect to popular CRMs, help desks, and calendars to sync contacts, notes, and outcomes.
• Spam & Routing Controls: Block spam/robocalls, apply rules by time, geography, or caller type, and tailor escalation paths.
• Analytics & Visibility: Call and chat logs, summaries, and outcomes help teams monitor performance and optimize scripts.
• Scalable Coverage: 24/7, weekends, and holidays with capacity to handle spikes in call and chat volume.

Smith ai Suitable For

Smith ai suits small and midsize businesses, professional services (legal, home services, healthcare, real estate, accounting), e-commerce and DTC brands, B2B SaaS, and agencies that need reliable 24/7 coverage. it's ideal for teams seeking to capture more leads, reduce missed calls and chats, offload qualification and scheduling, and centralize outreach across phone, chat, SMS, and social channels.

Smith ai How to Use

1. Create an account and choose your primary channel(s): virtual receptionist, chat/messaging, and/or outreach.
2. Define call and chat workflows: greeting, verification, qualification questions, routing, and escalation rules.
3. Connect calendars and business apps (CRM/help desk) to sync contacts, notes, and appointments.
4. Set availability and after-hours policies, including live transfer criteria and voicemail handling.
5. For outreach, upload target lists, set sequences, cadences, and success criteria (e.g., booked demos).
6. Deploy web chat on your site and configure SMS/social messaging entry points.
7. Monitor logs and analytics, refine scripts, and iterate routing based on performance.

Smith ai Industry Use Cases

Law firms route new-client intake via Smith ai to qualify cases, collect details, and book consultations directly on attorneys’ calendars. Home services companies capture after-hours leads, triage emergencies, and schedule technicians. Healthcare clinics manage appointment requests and reminders while filtering non-urgent inquiries. B2B SaaS teams use outreach campaigns to follow up on trial sign-ups, warm leads, and no-shows, turning conversations into scheduled demos.

Smith ai Pricing

Smith ai typically offers tiered, usage-based plans that scale by call minutes, chat volume, or campaign scope, with add-ons for additional services and integrations. Coverage can extend to 24/7 and multiple channels. For current plan details, inclusions, and any promotions, review the official pricing information provided by the vendor.

Smith ai Pros and Cons

Smith ai FAQs

• Is Smith ai a chatbot or a receptionist service?

  Both. It blends AI chat and automation with live virtual receptionists to deliver consistent coverage across channels.

• What’s the difference between AI-first and human-first?

  AI-first handles routine tasks initially and escalates to agents as needed; human-first places a live agent at the front, assisted by AI tools.

• Can Smith ai schedule appointments?

  Yes. Agents and chatbots can book, confirm, and reschedule appointments on connected calendars based on your rules.

• Does it integrate with my CRM?

  Smith ai connects with popular CRMs and help desks to push contacts, notes, and outcomes, helping keep records up to date.

• Is coverage truly 24/7?

  Yes. Smith ai supports round-the-clock availability, including nights, weekends, and holidays.

• How quickly can we get started?

  Setup is typically fast: define scripts, connect calendars and apps, test routing, and go live—often within days.

• How does lead qualification work?

  Custom question flows collect critical details, score or tag leads, and route qualified prospects to booking or live transfer.