tawk

What is tawk AI

tawk AI is tawk.to’s managed live chat service that delivers professionally trained, native‑speaking chat agents for just $1/hour. Seamlessly integrated with tawk.to’s free live chat software, it provides round‑the‑clock coverage so website visitors receive prompt, helpful assistance 24/7, 365 days a year. The service helps businesses capture more leads, reduce response times, and increase sales without adding headcount. By delegating routine inquiries to expert agents, teams save time and maintain a consistent, customer‑first experience across their sites.

tawk AI Main Features

• 24/7 live chat coverage: Ensure visitors get instant replies any time, improving satisfaction and conversion rates.
• Professionally trained, native‑speaking agents: Clear communication that reflects your brand voice and guidelines.
• Seamless tawk.to integration: Works within tawk.to’s free live chat, simplifying setup, routing, and monitoring.
• Lead capture and qualification: Agents collect contact details and key context to hand off warm leads to your team.
• Sales and support assistance: Resolve common questions, recommend next steps, and guide visitors through your funnel.
• Cost‑effective at $1/hour: Predictable, affordable coverage without hiring or training in‑house staff.
• Scalable staffing: Adjust coverage to match traffic peaks, campaigns, or seasonal demand.
• Consistent responses: Use your FAQs, policies, and playbooks to deliver accurate, on‑brand answers.

tawk AI Who Is It For

tawk AI suits startups, SMBs, eCommerce stores, SaaS providers, agencies, and service businesses that need reliable 24/7 live chat support without building a full support team. it's ideal for after‑hours coverage, global audiences, product pre‑sales questions, appointment booking, and capturing leads from marketing campaigns.

tawk AI How to Use

1. Create or log in to your tawk.to account and install the free live chat widget on your website.
2. Request the Hire Chat Agents service and share your goals, brand voice, and key FAQs.
3. Provide essential resources: product details, pricing, policies, and escalation rules.
4. Define coverage (e.g., 24/7 or specific hours) and any prioritization for sales or support.
5. Complete onboarding so agents can follow scripts, workflows, and lead capture requirements.
6. Go live and monitor chats in your tawk.to dashboard; refine guidelines as patterns emerge.
7. Review transcripts and outcomes to optimize responses and conversion paths.

tawk AI Industry Use Cases

Retail and eCommerce brands use tawk AI to reduce cart abandonment by answering shipping, sizing, and return questions in real time. B2B SaaS teams capture demos overnight by qualifying prospects and scheduling follow‑ups. Local services and healthcare providers route inquiries, share availability, and collect contact info for callbacks. Hospitality and travel companies handle booking questions and policy clarifications to speed up decisions.

tawk AI Pricing

tawk AI is offered at $1/hour for professionally trained chat agents. The service integrates with tawk.to’s free live chat software, keeping overall costs low. Coverage is flexible, allowing you to scale hours up or down based on traffic and campaign needs.

tawk AI Pros and Cons

tawk AI FAQs

• Does it work if I already use tawk.to on my site?

  Yes. The service integrates directly with tawk.to’s free live chat, so setup is straightforward.

• Can agents capture leads for my sales team?

  Agents collect contact details and key qualifiers, then hand off leads based on your rules.

• Is coverage truly 24/7, 365 days a year?

  Yes. You can choose full 24/7 coverage or set specific hours to match your needs.

• How do agents learn my product and policies?

  You provide FAQs, scripts, and guidelines during onboarding; these are used to deliver consistent answers.

• What happens with complex or sensitive requests?

  Define escalation paths so agents can hand off chats to your team or create follow‑ups for specialized handling.