CommentGuard

What is CommentGuard AI

CommentGuard AI is a social media comment moderation platform for Facebook and Instagram posts and ads. It uses AI to detect spam, toxicity, and intent, helping brands filter, prioritize, and reply to comments at scale. With automated rules, smart auto-replies, and real-time hiding or deleting of harmful messages, it keeps threads clean while capturing leads and FAQs. Collaborative workflows, assignments, and built-in analytics turn conversations into measurable conversions and protect brand reputation across your Meta campaigns.

Main Features of CommentGuard AI

• AI-powered moderation: Detects spam, profanity, scams, toxicity, and intent to keep threads safe and on-brand.
• Auto-hide/delete controls: Automatically hide or remove negative comments and obvious spam to reduce noise and prevent brand damage.
• Smart auto-replies: Use templates and dynamic rules to answer FAQs, acknowledge leads, or request DMs, with escalation to a human when needed.
• Prioritization & intent labeling: Flags high-intent comments (e.g., purchase or support) so teams can respond first and drive conversions.
• Keyword and rule filters: Custom blocklists, keyword triggers, and conditional workflows tailored to campaign needs.
• Unified inbox for posts and ads: Manage comments across Facebook Pages and Instagram accounts, including ad campaigns, from one place.
• Team collaboration: Roles, assignments, and internal notes reduce collision and streamline handoffs between marketing and support.
• Analytics & reporting: Track volume, response time, sentiment trends, and outcomes to optimize performance.
• Automation workflows: Configure triggers and actions to streamline repetitive moderation tasks and responses.
• Brand safety controls: Guard campaigns by proactively filtering competitor links and risky content.

Who Can Use CommentGuard AI

CommentGuard AI suits social media managers, performance marketers, and customer support teams managing Facebook and Instagram engagement. E-commerce and DTC brands can protect ad threads and capture buying intent, while agencies use it to scale moderation across clients. It also helps SaaS, local services, and franchises maintain brand safety, reduce manual workload, and convert high-value comments into leads or sales.

How to Use CommentGuard AI

1. Connect your Facebook Pages and Instagram Business accounts via secure Meta login and grant permissions.
2. Select the pages and ad accounts you want to monitor across posts, reels, and ads.
3. Set moderation rules: add keywords, create blocklists, define sentiment thresholds, and choose hide/delete actions.
4. Configure smart auto-replies with templates, delays, and escalation paths for complex inquiries.
5. Invite teammates, assign roles, and set routing so priority comments reach the right owner.
6. Monitor the unified inbox, review flagged comments, approve AI suggestions, and respond in real time.
7. Analyze performance dashboards and refine rules, templates, and workflows to improve outcomes.

CommentGuard AI Use Cases

Retail and e-commerce brands use CommentGuard AI to filter spam on product ads, highlight buying signals, and answer shipping or pricing FAQs. Agencies deploy it across client portfolios to ensure brand safety and faster response times. Automotive and real estate teams capture leads from ad comments and route them to sales. SaaS companies manage support-related threads on promos, while beauty and consumer electronics brands reduce fake giveaways and phishing links on high-traffic posts.

Pros and Cons of CommentGuard AI

FAQs about CommentGuard AI

• Does CommentGuard AI work with both posts and ads?

  Yes. It supports Facebook and Instagram organic posts and paid campaigns, allowing unified moderation across both.

• Can it automatically hide or delete comments?

  It can auto-hide or delete comments that match your rules, such as spam, phishing, or profanity, while leaving legitimate engagement visible.

• How does it prioritize which comments to answer first?

  AI-based intent and sentiment signals label comments (e.g., lead, support, negative), pushing high-value items to the top of the queue.

• Can teams collaborate inside CommentGuard AI?

  Yes. You can assign comments, add internal notes, and manage roles to avoid collisions and speed up responses.

• Does it support automated replies?

  You can set smart auto-replies with templates and conditions, and escalate sensitive cases to a human agent.