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TextIt
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Tool Introduction:Visual bot builder for WhatsApp, SMS, Facebook—plus handoff.
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Inclusion Date:Nov 05, 2025
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Tool Information
What is TextIt AI
TextIt AI is a visual bot platform for designing, automating, and deploying multichannel messaging bots worldwide. Using an intuitive drag-and-drop flow designer, teams can build chatbots in minutes and publish them across WhatsApp, Facebook Messenger, SMS, and more. A built-in contact database with custom fields, campaign automation, and seamless handoff to human agents streamline customer support, marketing, and outreach. Integrations with Zapier, Wit.ai, and custom webhooks connect TextIt AI to your tech stack, enabling data-driven conversations and rapid iteration at scale.
Main Features of TextIt AI
- Visual Flow Designer: Create conversational flows with drag-and-drop nodes, conditions, variables, and quick iteration—no coding required.
- Omnichannel Messaging: Launch bots on WhatsApp, Facebook Messenger, SMS, and other channels to meet users where they are.
- Contact Database: Store profiles, build custom fields, segment audiences, and track engagement history for personalization.
- Campaign Automation: Schedule follow-ups, reminders, drip campaigns, and triggered messages based on events or user behavior.
- Human Handoff: Escalate complex issues to support agents with ticketing and context transfer for smoother resolution.
- Integrations: Connect with Zapier, Wit.ai for NLP, and webhooks to sync data with CRMs, data warehouses, or custom apps.
- Global Deployment: Scale programs across countries and languages, with flexible channel providers and routing.
- Analytics & Iteration: Monitor performance, measure response rates, and optimize flows based on real-time insights.
Who Can Use TextIt AI
TextIt AI suits customer support teams, marketing and growth professionals, NGOs and public health organizations, education and civic programs, and product teams running user engagement, surveys, or onboarding. It is ideal for fast prototyping, large-scale outreach, lead qualification, service notifications, and conversational data collection across WhatsApp, SMS, and social messaging.
How to Use TextIt AI
- Create an account and connect channels (e.g., WhatsApp via a Business Solution Provider, Facebook Messenger, or an SMS gateway).
- Define your contact model: import contacts, add custom fields, and set segments or groups to target.
- Build flows in the visual designer: add messages, questions, conditions, NLP intents via Wit.ai, and variables for personalization.
- Configure triggers and campaigns: keywords, schedules, webhooks, and event-based automations.
- Set up human handoff rules and tickets for cases that require agent support.
- Test in the simulator and with a small pilot audience; refine based on feedback and metrics.
- Launch across channels, monitor analytics, and iterate to improve completion rates and satisfaction.
TextIt AI Use Cases
Organizations use TextIt AI for customer support triage on WhatsApp, lead capture and qualification on Facebook Messenger, SMS appointment reminders and medication adherence in public health, e-commerce order updates and returns, education alerts and student surveys, government service FAQs, and field data collection where internet access is limited.
TextIt AI Pricing
TextIt AI typically follows a subscription model that scales with usage, such as the volume of contacts, messages, and connected channels. Messaging fees from providers (e.g., WhatsApp BSPs, SMS gateways) are billed separately. Pricing and package details can vary by region and channel setup; check the official TextIt website for current plans and any available trials or discounts.
Pros and Cons of TextIt AI
Pros:
- No-code, drag-and-drop chatbot builder for rapid deployment.
- Omnichannel support across WhatsApp, Facebook Messenger, and SMS.
- Robust contact management with custom fields and segmentation.
- Campaign automation and event-based triggers.
- Human handoff for complex cases and better customer experience.
- Integrations via Zapier, Wit.ai, and flexible webhooks.
- Scales globally with multilingual and multi-country setups.
Cons:
- Channel setup may require third-party providers and compliance steps.
- Costs can rise with high messaging volume or multiple channels.
- Advanced flow logic and data modeling can have a learning curve.
- NLP quality depends on external services like Wit.ai and training data.
- Analytics may be lighter than dedicated BI or CX analytics platforms.
FAQs about TextIt AI
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Does TextIt AI require coding?
No. You can build complete flows with a visual, drag-and-drop designer. Developers can extend functionality using webhooks and integrations.
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Can I deploy on WhatsApp?
Yes. Connect a WhatsApp Business API provider to run automated conversations, campaigns, and human handoffs on WhatsApp.
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How does TextIt AI integrate with my CRM?
Use Zapier for no-code syncs or webhooks and APIs for custom integrations, enabling contact updates, events, and analytics pipelines.