Re:amaze

What is Re:amaze AI

Re:amaze AI is an integrated customer service, live chat, and helpdesk platform for online businesses. It unifies email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications in a single, shared inbox so teams can deliver consistent support. With built-in chatbots, a searchable FAQ, a hosted status page, and live customer activity monitoring, it helps you automate routine questions, surface self-service answers, and respond in real time. The result is faster resolution, better collaboration, and a smoother customer experience across every channel.

Re:amaze AI Main Features

• Omnichannel shared inbox: Consolidates email, live chat, social messages, SMS, VoIP, and push notifications for unified support.
• Live chat and messaging: Engage visitors on your site or app with real-time conversations and proactive prompts.
• Chatbots and automation: Automate common questions and routing to reduce handle time and improve first-response speed.
• FAQ/Knowledge base: Provide self-service answers with a searchable help center to deflect repetitive tickets.
• Status page: Publish incident updates and maintenance notices to reduce inbound load during outages.
• Live customer activity monitoring: View browsing behavior, cart events, and sessions to tailor timely outreach.
• Collaboration tools: Assignments, internal notes, collision detection, and SLAs to keep teams aligned.
• Routing and workflows: Rules-based triage, tags, and queues to standardize support at scale.
• Reporting and insights: Track response times, resolutions, and channel performance for continuous improvement.
• Voice and video support: Escalate conversations with VoIP and video calls when richer context is needed.
• Flexible integrations: Connect with ecommerce, social, and notification tools to fit existing stacks.

Who Is Re:amaze AI For

Re:amaze AI suits ecommerce brands, SaaS companies, marketplaces, and mobile-first businesses that need reliable omnichannel customer support. it's ideal for teams consolidating scattered inboxes, scaling live chat, deploying chatbots for FAQs, maintaining a public status page, and monitoring customer activity to drive timely, personalized assistance.

How to Use Re:amaze AI

1. Sign up and create your workspace with team roles and permissions.
2. Connect channels: email forwarding, live chat widget, social accounts, SMS, VoIP, and push notifications.
3. Set up the shared inbox structure with categories, tags, and routing rules.
4. Build your FAQ/knowledge base and customize branding and search.
5. Configure chatbots and automation for greetings, FAQs, and after-hours coverage.
6. Customize the chat widget’s appearance, triggers, and placement on site or in-app.
7. Enable the status page to communicate incidents and scheduled maintenance.
8. Use live customer activity monitoring to identify high-intent visitors and start proactive chats.
9. Handle conversations in the shared inbox, escalating to video or VoIP as needed.
10. Review reports to optimize workflows, staffing, and response quality.

Re:amaze AI Industry Use Cases

An ecommerce retailer reduces cart abandonment by triggering proactive live chat when shoppers stall at checkout. A SaaS provider uses the status page to broadcast incident updates, deflecting tickets during downtime. A marketplace centralizes social DMs, email, and SMS in one inbox for faster order support. A mobile app team leverages push notifications and chatbots to deliver instant answers without leaving the app.

Re:amaze AI Pricing

Re:amaze AI is offered as a subscription-based SaaS with tiered plans that vary by features and team size. Pricing and any available trials can change over time; check the official website for the latest plan details and inclusions.

Re:amaze AI Pros and Cons

Re:amaze AI Frequently Asked Questions

• Does Re:amaze AI support true omnichannel messaging?

  Yes. It brings email, live chat, social media, SMS, VoIP, video, and push notifications into one shared inbox.

• Can I automate responses with chatbots?

  Yes. You can set up chatbots and rules to answer FAQs, route conversations, and provide after-hours coverage.

• Is there a built-in knowledge base or FAQ?

  Yes. Re:amaze AI includes a searchable FAQ to deflect repetitive tickets and enable customer self-service.

• How does live customer activity monitoring help?

  It shows real-time behavior such as pages viewed or cart events, so you can trigger proactive chat and deliver more relevant support.

• Can my team collaborate without duplicate replies?

  Yes. Assignments, internal notes, and collision detection help teams coordinate and maintain consistent responses.