Crisp

What is Crisp AI

Crisp AI is a business messaging platform that unifies sales, marketing, and support conversations in one place. It centralizes inbound messages from email, live chat, social channels, and messaging apps into a shared inbox, enriched with a lightweight CRM and a searchable knowledge base. With AI-powered automations, chatbots, and intent detection, teams can route requests, surface relevant answers, and deliver personalized, data-driven experiences at scale. Crisp helps reduce response times, improve customer satisfaction, and sustain a consistent customer success strategy across the entire lifecycle.

Crisp AI Key Features

• Omnichannel team inbox: Consolidate live chat, email, social, and messaging apps into a single collaborative workspace with assignments, mentions, and internal notes.
• AI chatbot and automations: Use bots to qualify leads, answer FAQs, triage issues, and trigger workflows based on intent, topic, or customer attributes.
• Knowledge base: Create articles and help content that bots and agents can surface instantly to resolve repetitive questions.
• Built-in CRM: Maintain unified customer profiles with conversation history, events, tags, and custom properties for more personalized interactions.
• Routing and SLA logic: Automate prioritization, auto-assign rules, and escalation to the right team or skill group.
• Analytics and reporting: Track volume, response times, resolutions, deflection rate, and team performance to optimize operations.
• Integrations and API: Connect with marketing, sales, and support tools; sync data and trigger actions across your stack.
• Collaboration tools: Shared drafts, canned responses, and internal comments help teams work faster and stay aligned.

Who Should Use Crisp AI

Crisp AI suits SMBs and growing teams in SaaS, e‑commerce, marketplaces, agencies, and service businesses that need a unified customer communications hub. it's ideal for support teams aiming to reduce ticket load with self‑service, sales teams capturing and qualifying leads via chat, and marketing teams orchestrating personalized, data-driven engagement across multiple channels.

How to Use Crisp AI

1. Create a workspace and connect channels such as website chat, email, and social/messaging apps.
2. Import contacts or sync your CRM to build unified customer profiles and segments.
3. Set up a knowledge base with clear, structured articles for common questions.
4. Design chatbot flows for FAQ deflection, lead capture, triage, and handoff to humans.
5. Configure routing rules, SLAs, tags, and priorities to streamline workloads.
6. Personalize replies using customer attributes, events, and saved replies.
7. Monitor analytics, refine automation rules, and iterate content to improve deflection and CSAT.
8. Extend with integrations or API to sync data and trigger downstream actions.

Crisp AI Industry Use Cases

E‑commerce brands use Crisp to automate pre‑purchase FAQs, recover carts with proactive messages, and route post‑purchase support. SaaS companies qualify trials with a bot, surface knowledge-base answers in chat, and escalate complex issues to product specialists. Marketplaces streamline vendor onboarding and dispute triage. Agencies centralize client communication, track SLAs, and share internal notes for faster resolutions.

Crisp AI Pricing

Crisp typically follows a tiered subscription model, with core messaging features available at entry level and advanced capabilities—such as expanded automation, integrations, and reporting—on higher tiers. A free plan or trial may be available depending on current offers. For the most accurate details on plans, feature limits, and billing, refer to the official pricing page.

Crisp AI Pros and Cons

Crisp AI FAQs

• Does Crisp AI replace my CRM?

  No. It includes a lightweight CRM for unified profiles, but many teams still sync with a dedicated CRM for advanced sales workflows.

• Can the chatbot use my knowledge base?

  Yes. Bots can surface relevant articles to answer FAQs and reduce agent workload.

• Which channels are supported?

  Crisp centralizes website chat, email, social, and popular messaging apps into one shared inbox.

• Is Crisp suitable for multilingual support?

  Teams can manage content and bot flows for multiple languages and route conversations by detected language or user preference.

• How does AI improve response times?

  Automations triage requests, suggest answers, and resolve common issues instantly, allowing agents to focus on high‑value conversations.